Build a high-performance offshore Customer Experience and Support team

Curated hiring from the top 1%

Every team member is matched to your exact needs - from live chat and email support to phone-based customer care. No recycled resumes. Just fit-for-purpose talent.

Fast, AI-powered recruitment

Get your first customer experience and support hire live in 10 - 14 days. Scale fast, without sacrificing quality or brand alignment.

Built to grow with you

Our delivery flexes with your needs whether it's full-time or subscription-based support.

Vetted for expertise in CX tools and platforms

Your team comes ready to work with the tools you already use - Zendesk, Intercom, Gorgias, HubSpot, Shopify, Freshdesk and more. Not just outsourced. Embedded. Aligned. Ready to perform.

Not just outsourced. Embedded. Aligned. Ready to perform.

Start building your team today

"Sourcewiser changed how we think about building offshore teams. Instead of a one-size-fits-all model, they took the time to understand what we needed and built a team around that. The result is a group of people in Manila who feel like an extension of our own business."

Daniel, Founder, Hustlr

"This was my first time trying outsourcing, and I couldn’t be happier with the Sourcewiser team. They’ve taken care of our CRM management and accounting support seamlessly, freeing up so much of my time to focus on the business. The team feels reliable, easy to work with, and completely invested in our success. It’s been a great experience, I can’t imagine going back.”

Craig, Owner, Craig Connell Realty

Daniel, Founder, Hustlr

Craig, Owner, Craig Connell Realty

How it works

STEP 1 Define your needs

We align with your customer experience goals, roles and unique organisational challenges.

STEP 2 Get matched

We shortlist the top 1% of customer experience and support candidates and match to your requirements, tools and culture.

STEP 3 Choose your delivery model

Remote, hybrid or office-based - we build around your preferred setup.

STEP 4 Scale with confidence

You stay in control with ongoing support, performance tracking and delivery optimisation.

Get started now

We deliver the top 1% of customer experience and support talent, trained on the platforms you use and matched to your business with precision.

What kind of CX and support roles can you outsource?

We cover a wide range of roles including customer service representatives, technical support specialists, live chat and more.

How fast can I get started?

Our streamlined process means your first hire can be onboarded in just 10 - 14 days.

Do your professionals work with modern CX platforms and tools?

Yes. Our team is vetted for expertise in modern CX tools like Zendesk, Intercom, Gorgias, HubSpot, Shopify, Freshdesk and more. This enables you to boost your campaign performance immediately.

Cherry

Customer Service Representative

Experience: 5+ years

Location: Philippines

Expert in:

Call Handling
Customer Retention
CRM Systems

Highlights:

Resolved 95% of cases on first contact
Maintains CSAT of 4.8/5
Handles 100+ calls daily

Janelle

Live Chat & Email Support

Experience: 3+ years

Location: Philippines

Expert in:

Multichannel Support
Ticket Escalation
Customer Engagement

Highlights:

Handled 150+ chats daily
Maintains 98% response SLA
4.9/5 CSAT score

Kristoffer

Ticketing System Admin

Experience: 6+ years

Location: Philippines

Expert in:

Zendesk & Freshdesk
Workflow Automation
SLA Configuration

Highlights:

Built 15+ automation rules
Reduced ticket backlog by 50%
Implemented SLA tracking dashboards

Pauline

Help Desk Agent

Experience: 4+ years

Location: Philippines

Expert in:

Ticket Management
User Training
ITIL Processes

Highlights:

Closed 95% of tickets within SLA
Delivered IT training to 200+ staff
Consistently met helpdesk KPIs

Raymond

Technical Support Specialist

Experience: 5+ years

Location: Philippines

Expert in:

Troubleshooting
Remote Assistance
Knowledge Base Creation

Highlights:

Resolved 90% tickets within SLA
Maintains 95% FCR
Documented 50+ support articles

Cherry

Customer Service Representative

Experience: 5+ years

Location: Philippines

Expert in:

Call Handling
Customer Retention
CRM Systems

Highlights:

Resolved 95% of cases on first contact
Maintains CSAT of 4.8/5
Handles 100+ calls daily

Janelle

Live Chat & Email Support

Experience: 3+ years

Location: Philippines

Expert in:

Multichannel Support
Ticket Escalation
Customer Engagement

Highlights:

Handled 150+ chats daily
Maintains 98% response SLA
4.9/5 CSAT score

Kristoffer

Ticketing System Admin

Experience: 6+ years

Location: Philippines

Expert in:

Zendesk & Freshdesk
Workflow Automation
SLA Configuration

Highlights:

Built 15+ automation rules
Reduced ticket backlog by 50%
Implemented SLA tracking dashboards

Pauline

Help Desk Agent

Experience: 4+ years

Location: Philippines

Expert in:

Ticket Management
User Training
ITIL Processes

Highlights:

Closed 95% of tickets within SLA
Delivered IT training to 200+ staff
Consistently met helpdesk KPIs

Raymond

Technical Support Specialist

Experience: 5+ years

Location: Philippines

Expert in:

Troubleshooting
Remote Assistance
Knowledge Base Creation

Highlights:

Resolved 90% tickets within SLA
Maintains 95% FCR
Documented 50+ support articles

Partner with Sourcewiser for unmatched customer experience and support solutions that deliver results. Whether you’re building a new team or augmenting your current capabilities, we’re here to help.