Customer service representatives who handle enquiries with care and consistency

Support your customers with trained representatives who manage conversations across channels and represent your brand well. 

Hire today How it works

Customer service roles to handle day-to-day enquiries

Customer service representatives handle customer enquiries across email, live chat, phone and messaging channels. They respond to questions, resolve issues and provide clear information to help customers move forward with confidence.

They follow your support processes, tone guidelines and escalation paths to ensure every interaction is handled consistently. From order updates and account questions to troubleshooting and complaints, they manage conversations with accuracy and professionalism.

Sourcewiser’s offshore customer service representatives work directly inside your support environment. They manage queues, document interactions and collaborate with internal teams to resolve issues efficiently while maintaining a positive customer experience.

Our representatives work with platforms such as Zendesk, Freshdesk, Intercom and Salesforce Service Cloud, allowing them to integrate quickly into your existing support workflows.


Don't just take our word for it...

See what our clients have to say about working with us.

How it works

STEP 1 Define your needs
We align with your customer service goals, roles and unique organisational challenges.
STEP 2 Get matched
We shortlist the top 1% of customer service candidates and match to your requirements, tools and culture.
STEP 3 Choose your delivery model
Remote, hybrid or office-based - we build around your preferred setup.
STEP 4 Scale with confidence
You stay in control with ongoing support, performance tracking and delivery optimisation.
Get started now

Key responsibilities

Responsibilities aligned to your goals and operational needs.

  • Handle customer inquiries via phone, email or chat
  • Resolve issues efficiently while maintaining a positive customer experience
  • Document interactions and update customer records in CRM systems
  • Escalate complex issues to the appropriate departments when necessary
  • Provide feedback to improve products, services and support processes

Platform-ready talent,
vetted for the tools you use

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Levels of experience

Choose from three clearly defined experience levels to match your needs.

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    Junior

    (1 - 3 years experience)

    Handle inbound calls/emails

    Resolve basic customer services issues

    Follow scripts
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    Intermediate

    (3 - 5 years experience)

    Manage escalated cases

    Create support resources

    Track satisfaction metrics
     
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    Senior

    (5+ years experience)

    Lead service teams

    Design customer experience strategy

    Oversee process improvements

Meet your future team members

An example of the expertise our offshore talent brings.

Frequently asked questions

What platforms do your customer service talent specialise in?

Our specialists are vetted for experience across major platforms including Freshdesk, Zendesk and more - ensuring they deliver value from day one.

How long does onboarding take?

Onboarding is fast and seamless. Once we define your needs, we match you with top-tier customer service talent and can have your first hire fully operational in as little as 10 days.

Can I scale to a full team?

Absolutely. Start with one specialist or scale to a customer service team - our flexible model adapts to your needs as you grow. Whether it's project-based, part-time or full-time, we build around your goals and budget.

How much does it cost to outsource customer service?

Outsourcing customer service typically costs less than hiring locally, with savings depending on the role and scope. It allows businesses to significantly reduce overheads while maintaining quality interactions and responsive support for customers

How do customer service representatives represent your brand?

Customer service representatives are trained on your brand voice, tone and processes to ensure every interaction reflects your values and delivers a consistent experience.

Other customer experience and support roles you can outsource

From strategy to execution, we deliver the top 1% of customer experience and support talent, trained on the platforms you use and matched to your business with precision.

Start scaling your customer experience and support operations smarter

Partner with Sourcewiser for unmatched solutions that deliver results. Whether you're building a new team or augmenting your current capabilities, we're here to help.

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Curated hires, no seat-fillers

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AI-matched, human-approved

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Flexible models, always-on support

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Fast deployment, long-term retention

Need more than customer experience support?

We help you build high-performing offshore teams across customer support, finance, IT and more - matched to your tools, workflows and growth goals.