Frequently asked questions

Welcome to our FAQ page. Below you’ll find answers to the most common questions about how we work, who we serve and what makes Sourcewiser different. If you need more detail, let’s chat.

Embedded talent, seamlessly integrated
We don’t just outsource - we build fully embedded teams of top-tier Filipino professionals aligned to your workflows, tools and culture. From day one, they operate as a true extension of your in-house team, ensuring consistency, collaboration and accountability.

Strategic fit, not just a resource
Our approach prioritises long-term value and strategic alignment over transactional staffing. Whether it’s growth support, operational efficiency or capability scaling, we tailor every engagement to meet your evolving business goals.

Flexibility that works your way
Choose how you want to engage - remote, hybrid or onsite. Our pricing adapts to your needs too: hourly, FTE, project-based or subscription. You stay in control, always.

Yes. Whether you're a fast-scaling startup or a large enterprise, we tailor our delivery model to meet your business needs, size and infrastructure.

By focusing on retention, quality, and cultural alignment. We build high-performing teams that scale and adapt with your goals. Our model delivers long-term value through seamless integration, strategic fit and accountability.

We operate with enterprise-grade security across every environment – office, remote and hybrid. With encrypted infrastructure, advanced threat protection, strict access controls and background-checked staff, your information stays protected at every layer. Real-time monitoring and ongoing training ensure a security-first culture you can count on.

Yes. Every candidate undergoes a thorough background check before onboarding to ensure trust and compliance.

Our operations align with global standards such as GDPR and HIPAA. We continuously train staff on data protection and maintain updated protocols.

We offer three flexible delivery models to suit the way you work:

  • Hybrid – A blend of in-office and remote work, ideal for businesses that want more flexibility while maintaining structured collaboration.

  • Office-based – For businesses that prefer traditional setups, we can place your dedicated team full-time in our managed facilities.

  • Remote team – Your team operates remotely within our secure, enterprise-grade environment in the Philippines, supported by modern infrastructure and reliable connectivity.

Each model is designed to integrate seamlessly with your internal operations while optimising for cost, productivity, and scalability.

Yes, completely. From day one, your team is trained and onboarded into your tools, your systems, and your way of working.


We align each hire to your:

  • Tech stack – Whether it's CRM platforms, project management tools, ticketing systems, or cloud services.

  • Workflows and processes – Agile sprints, service desk structures, escalation paths, and more.

  • Performance metrics – We build accountability into the process, using your KPIs to guide, measure, and optimise delivery.

And because all our candidates are vetted for proficiency in modern platforms, automation, and AI tools, they don’t just adopt your systems - they elevate them. Your team won’t feel outsourced. It’ll feel like your own.

We’ve built our delivery framework for scale.


Here’s how we maintain high standards as your team expands:

  • Scalable onboarding – Every new hire goes through a structured, role-specific onboarding process aligned to your expectations.

  • Continuous improvement – Ongoing performance reviews and delivery audits keep quality high and output optimised.

  • Dedicated account management – You get a partner, not just a provider, ensuring communication is clear, support is proactive, and delivery always improves.

We offer three flexible engagement models to suit your strategic needs: 

  1. Turnkey model: Fully operational and rapidly delivered, this model provides infrastructure, talent and systems for immediate operational impact.

  2. Build - Operate - Transfer (BOT): We manage and build custom delivery centres ready for seamless ownership transfer when you're ready to scale or take control.

  3. Joint venture: A shared-ownership model where both parties invest in, govern and grow the capability centre together - ideal for long-term, strategic partnerships.

We go beyond cost-cutting by engineering integrated capability centres (ICCs) that unlock operational value at speed. Services include streamlining global operations, enabling faster ramp-up of critical functions, boosting EBITDA, cutting tail-spend and achieving savings. Our model integrates AI readiness, analytics and transformation expertise from day one.

We blend human intelligence with AI to create capability centres that are scalable, intelligent and performance-driven. Key features include:

  • AI, analytics, and automation integrated from day one

  • Cross-functional scaling across geographies and business units

  • Standardised governance and embedded compliance

  • Real-time performance tracking and continuous optimisation

We offer hourly, full-time equivalent (FTE), experience-based, experience-based and subscription-based pricing models. Our pricing is designed to be flexible and tailored to your business needs. You can learn more about our pricing here.

No hidden fees. All costs are outlined transparently at the start of the engagement.

Our clients typically save up to 70% versus local hiring, without compromising on quality or control. Unlike most providers, we offer multiple pricing models to give our clients maximum flexibility and choice.

Our AI-assisted platform scans thousands of candidates, followed by manual vetting, technical assessments and culture-fit interviews.

Yes. Clients are welcome to review shortlists, conduct interviews and participate in final decisions.

Most clients have their first hire onboarded within 10 -14 days, depending on role complexity and volume.

Your outsourced team integrates directly into your existing systems - no new platforms or clunky workarounds required. Whether you use Slack, Microsoft Teams, Zoom, Asana, Jira, or any other tools, your team members will collaborate within the same ecosystem as your in-house staff.

We follow your workflows, participate in your standups, use your templates, and report through your preferred channels. Think of them as a direct extension of your business - fully embedded, fully aligned, and fully accountable.

You stay in control. We handle the complexity behind the scenes.

We don’t wait for problems to surface - we prevent them. Every team member is onboarded with clear KPIs, and our client success team conducts regular performance reviews and check-ins to ensure standards are consistently met.

If an issue arises, we act fast. You’ll never be left chasing down answers or navigating awkward transitions. We handle underperformance discreetly and efficiently - implementing performance improvement plans or managing a seamless replacement as needed, at no extra cost to you.

Our goal is zero disruption - and consistently high performance.

Absolutely. Flexibility is built into our model from day one.

Whether you're growing fast, launching new markets, or navigating seasonality, we can scale your team up or down with minimal lead time. Just give us the signal, and we’ll adjust your team size, structure, or skill set to match your evolving needs - without compromising on quality or continuity.

Agile scaling. No headaches. Full control.

Yes. Ongoing training is supported through continuous development designed to accommodate client-mandated compliance, regulatory, and role-specific requirements. We enable clients with the talent and tools to facilitate training at scale, while ensuring best-practice learning principles are embedded throughout.

Absolutely. Our enablement approach is designed to flex around your systems, tools, and ways of working. We support tailored delivery, helping ensure your training programs are absorbed effectively across roles and regions.

We support long-term capability growth through a learning pathway approach, encompassing mentoring, development planning, refresher pathways, and feedback mechanisms. These elements are designed to align with your internal development plans and governance requirements, ensuring teams continue to evolve in line with your business.

Now that we've answered
your questions,
it's time to get started.

Whether you’re scaling up, switching providers or just want a smarter outsourcing model – let’s chat.

Contact us benefit icons

Curated hires, no seat-fillers

Contact us benefit icons

Flexible pricing that fits how you work

Contact us benefit icons

AI-matched, human-approved

Contact us benefit icons

Fast deployment, long-term retention

Contact us benefit icons

Platform-read from day one

Your privacy matters to us. See our privacy policy here.