Hire expert offshore Ticketing System Admins

Save up to 70% with the top 1% of system admin talent - vetted for the tools you use and ready to deliver measurable results.

Get your custom quote now How it works

Your growth, delivered by the top 1% of ticketing system admins

Struggling to manage your ticketing system in-house? We fix that - fast. Our ticketing system admins are handpicked from the top 1% in the Philippines, vetted for excellence in Zendesk and Freshdesk and embedded seamlessly into your workflows. Whether you need a single contributor or a full team, we build scalable capabilities that plug into your business and accelerate your growth.


Don't just take our word for it...

See what our clients have to say about working with us.

How it works

How it works

STEP 1 Define your needs
We align with your customer service goals, roles and unique organisational challenges.
STEP 2 Get matched
We shortlist the top 1% of customer service candidates and match to your requirements, tools and culture.
STEP 3 Choose your delivery model
Remote, hybrid or office-based - we build around your preferred setup.
STEP 4 Scale with confidence
You stay in control with ongoing support, performance tracking and delivery optimisation.
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Key responsibilities

Responsibilities aligned to your goals and operational needs.

  • Configure and maintain ticketing system settings, workflows and automations
  • Manage user roles, permissions and access controls
  • Monitor system performance and ensure SLA compliance
  • Generate reports and dashboards to track support metrics
  • Train and support teams on effective use of the ticketing platform

Platform-ready talent,
vetted for the tools you use

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Levels of experience

Choose from three clearly defined experience levels to match your needs.

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    Junior

    (1 - 3 years experience)
     
    Manage user accounts
     
    Configure basic workflows
     
    Resolve admin queries
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    Intermediate

    (3 - 5 years experience)

    Optimise workflows

    Manage integrations

    Create advanced reports

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    Senior

    (5+ years experience)

    Define system strategy

    Oversee multiple platforms

    Align with customer experience strategy

Meet your future team members

An example of the expertise our offshore talent brings.

Frequently asked questions

What platforms do your ticketing systems admins specialise in?
Our specialists are vetted for experience across major platforms including Freshdesk, Zendesk and more - ensuring they deliver value from day one.
How long does onboarding take?
Onboarding is fast and seamless. Once we define your needs, we match you with top-tier customer support talent and can have your first hire fully operational in as little as 10 days.
Can I scale to a full team?
Absolutely. Start with one specialist or scale to a ticketing team - our flexible model adapts to your needs as you grow. We build around your goals and budget.

Other customer experience and support roles you can outsource

From strategy to execution, we deliver the top 1% of customer experience and support talent, trained on the platforms you use and matched to your business with precision.

Start scaling your customer experience and support operations smarter

Partner with Sourcewiser for unmatched solutions that deliver results. Whether you're building a new team or augmenting your current capabilities, we're here to help.

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Curated hires, no seat-fillers

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AI-matched, human-approved

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Flexible models, always-on support

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Fast deployment, long-term retention

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Need more than customer experience support?

We help you build high-performing offshore teams across customer support, finance, IT and more - matched to your tools, workflows and growth goals.