Hire expert offshore Help Desk Agents

Save up to 70% with the top 1% of help desk talent - vetted for the tools you use and ready to deliver measurable results.

Get your custom quote now How it works

Your growth, delivered by the top 1% of help desk agents

Struggling to build your help desk in-house? We fix that - fast. Our help desk agents are handpicked from the top 1% in the Philippines, vetted for excellence in their role and embedded seamlessly into your workflows. Whether you need a single contributor or a full team, we build scalable capabilities that plug into your business and accelerate your growth.


Don't just take our word for it...

See what our clients have to say about working with us.

How it works

How it works

STEP 1 Define your needs
We align with your customer service goals, roles and unique organisational challenges.
STEP 2 Get matched
We shortlist the top 1% of customer service candidates and match to your requirements, tools and culture.
STEP 3 Choose your delivery model
Remote, hybrid or office-based - we build around your preferred setup.
STEP 4 Scale with confidence
You stay in control with ongoing support, performance tracking and delivery optimisation.
Get started now

Key responsibilities

Responsibilities aligned to your goals and operational needs.

  • Provide first-level support for technical issues via phone, email or ticketing systems
  • Diagnose and troubleshoot hardware, software and network problems
  • Log, track, and update incidents in help desk systems
  • Escalate complex or unresolved issues to Tier 2/3 support
  • Assist users with setup, access, and usage of IT systems and tools

Platform-ready talent,
vetted for the tools you use

  • company logos
  • company logos
  • company logos
  • company logos
  • company logos
  • company logos
  • company logos
  • company logos
  • company logos
  • company logos

Levels of experience

Choose from three clearly defined experience levels to match your needs.

  • level img

    Junior

    (1 - 3 years experience)

    Log IT tickets

    Resolve level 1 IT issues

    Escalate complex problems

  • level img

    Intermediate

    (3 - 5 years experience)

    Troubleshoot advanced issues

    Document solutions

    Manage SLAs

  • level img

    Senior

    (5+ years experience)

    Define help desk policies

    Oversee ticketing systems

    Manage IT support teams.

Meet your future team members

An example of the expertise our offshore talent brings.

Frequently asked questions

What platforms do your helpdesk agents specialise in?
Our specialists are vetted for experience across major platforms including Freshdesk, Zendesk and more - ensuring they deliver value from day one.
How long does onboarding take?
Onboarding is fast and seamless. Once we define your needs, we match you with top-tier digital marketing talent and can have your first hire fully operational in as little as 10 days.
Can I scale to a full team?
Absolutely. Start with one specialist or scale to a full-stack digital team - our flexible model adapts to your needs as you grow. We build around your goals and budget.

Other customer experience and support roles you can outsource

From strategy to execution, we deliver the top 1% of customer experience and support talent, trained on the platforms you use and matched to your business with precision.

Start scaling your customer experience and support operations smarter

Partner with Sourcewiser for unmatched solutions that deliver results. Whether you're building a new team or augmenting your current capabilities, we're here to help.

Contact us benefit icons

Curated hires, no seat-fillers

Contact us benefit icons

AI-matched, human-approved

Contact us benefit icons

Flexible models, always-on support

Contact us benefit icons

Fast deployment, long-term retention

Your privacy matters to us. See our privacy policy here.


Need more than customer experience support?

We help you build high-performing offshore teams across customer support, finance, IT and more - matched to your tools, workflows and growth goals.