Hire expert offshore Technical Support Specialists

Save up to 70% with the top 1% of technical support talent - vetted for the tools you use and ready to deliver measurable results.

Get your custom quote now How it works

Your growth, delivered by the top 1% of technical support specialists

Struggling to scale your technical support capabilities in-house? We fix that - fast. Our technical support specialists are handpicked from the top 1% in the Philippines, vetted for excellence in tech support and embedded seamlessly into your workflows. Whether you need a single contributor or a full team, we build scalable capabilities that plug into your business and accelerate your growth.


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See what our clients have to say about working with us.

How it works

How it works

STEP 1 Define your needs
We align with your customer service goals, roles and unique organisational challenges.
STEP 2 Get matched
We shortlist the top 1% of customer service candidates and match to your requirements, tools and culture.
STEP 3 Choose your delivery model
Remote, hybrid or office-based - we build around your preferred setup.
STEP 4 Scale with confidence
You stay in control with ongoing support, performance tracking and delivery optimisation.
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Key responsibilities

Responsibilities aligned to your goals and operational needs.

  • Provide technical assistance to customers via phone, email or remote tools
  • Troubleshoot hardware, software and system-related issues
  • Document incidents, solutions and escalation steps in support systems
  • Collaborate with engineering or product teams on complex problems
  • Guide users through setup, configuration and best practices

Platform-ready talent,
vetted for the tools you use

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Levels of experience

Choose from three clearly defined experience levels to match your needs.

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    Junior

    (1 - 3 years experience)

    Provide first-level troubleshooting

    Escalate complex issues

    Log cases

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    Intermediate

    (3 - 5 years experience)

    Resolve advanced issues 

    Create knowledge base articles

    Train junior support staff

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    Senior

    (5+ years experience)

    Define support frameworks
     
    Integrate tools and systems

    Manage critical incidents
     

Meet your future team members

An example of the expertise our offshore talent brings.

Frequently asked questions

What platforms do your technical support talent specialise in?
Our specialists are vetted for experience across major platforms including Freshdesk, Zendesk and more - ensuring they deliver value from day one.
How long does onboarding take?
Onboarding is fast and seamless. Once we define your needs, we match you with top-tier tech support talent and can have your first hire fully operational in as little as 10 days.
Can I scale to a full team?
Absolutely. Start with one specialist or scale to a tech support team - our flexible model adapts to your needs as you grow. We build around your goals and budget.

Other customer experience and support roles you can outsource

From strategy to execution, we deliver the top 1% of customer experience and support talent, trained on the platforms you use and matched to your business with precision.

Start scaling your customer experience and support operations smarter

Partner with Sourcewiser for unmatched solutions that deliver results. Whether you're building a new team or augmenting your current capabilities, we're here to help.

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Curated hires, no seat-fillers

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AI-matched, human-approved

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Flexible models, always-on support

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Fast deployment, long-term retention

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Need more than customer experience support?

We help you build high-performing offshore teams across customer support, finance, IT and more - matched to your tools, workflows and growth goals.