Hire expert offshore Live Chat and Email Support

Save up to 70% with the top 1% of support talent - vetted for the tools you use and ready to deliver measurable results.

Get your custom quote now How it works

Your growth, delivered by the top 1% of live chat and email support

Struggling to manage your live chat and email support in-house? We fix that - fast. Our live chat and email support experts are handpicked from the top 1% in the Philippines, vetted for excellence and embedded seamlessly into your workflows. Whether you need a single contributor or a full team, we build scalable capabilities that plug into your business and accelerate your growth.


Don't just take our word for it...

See what our clients have to say about working with us.

How it works

How it works

STEP 1 Define your needs
We align with your customer service goals, roles and unique organisational challenges.
STEP 2 Get matched
We shortlist the top 1% of customer service candidates and match to your requirements, tools and culture.
STEP 3 Choose your delivery model
Remote, hybrid or office-based - we build around your preferred setup.
STEP 4 Scale with confidence
You stay in control with ongoing support, performance tracking and delivery optimisation.
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Key responsibilities

Responsibilities aligned to your goals and operational needs.

  • Respond promptly to customer inquiries via live chat and email
  • Resolve issues with clarity, empathy, and brand-aligned communication
  • Maintain accurate records of customer interactions and resolutions
  • Escalate technical or unresolved issues to appropriate teams
  • Support service improvements by identifying common queries and feedback

Platform-ready talent,
vetted for the tools you use

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Levels of experience

Choose from three clearly defined experience levels to match your needs.

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    Junior

    (1 - 3 years experience)

    Respond to customer inquiries

    Manage multiple chats

    Log interactions

     

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    Intermediate

    (3 - 5 years experience)

    Resolve escalations

    Optimise chat scripts

    Track chat/email performance

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    Senior

    (5+ years experience)

    Oversee support operations

    Integrate automation/chatbots

    Design omnichannel support workflows

Meet your future team members

An example of the expertise our offshore talent brings.

Frequently asked questions

What platforms do your live chat and email support talent specialise in?
Our specialists are vetted for experience across major platforms including Freshdesk, Zendesk and more - ensuring they deliver value from day one.
How long does onboarding take?
Onboarding is fast and seamless. Once we define your needs, we match you with top-tier customer support talent and can have your first hire fully operational in as little as 10 days.
Can I scale to a full team?
Absolutely. Start with one specialist or scale to a team - our flexible model adapts to your needs as you grow. We build around your goals and budget.

Other customer experience and support roles you can outsource

From strategy to execution, we deliver the top 1% of customer experience and support talent, trained on the platforms you use and matched to your business with precision.

Start scaling your customer experience and support operations smarter

Partner with Sourcewiser for unmatched solutions that deliver results. Whether you're building a new team or augmenting your current capabilities, we're here to help.

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Curated hires, no seat-fillers

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AI-matched, human-approved

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Flexible models, always-on support

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Fast deployment, long-term retention

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Need more than customer experience support?

We help you build high-performing offshore teams across customer support, finance, IT and more - matched to your tools, workflows and growth goals.