Ticketing specialists who keep support work organised 

Maintain clean workflows, clear visibility and smooth handoffs with specialists who manage your ticketing system day to day. 

Hire today How it works

Ticketing Admins who make your support systems efficient and effortless

Ticketing system admins focus on keeping customer support work structured and easy to manage. They set up queues, workflows and routing rules so tickets reach the right people and progress without delays.

They maintain ticket data, apply priorities and tags consistently, and monitor how work moves through the system. By keeping ticketing workflows clear, they help support teams avoid backlogs, missed handoffs and unnecessary rework.

Sourcewiser’s offshore ticketing system admins work directly inside your support environment. They manage day-to-day configurations, support reporting needs and adjust workflows as volumes, channels or processes change.

Our specialists work with platforms such as Zendesk and Freshdesk, allowing them to integrate quickly into existing support operations and help teams stay organised as demand grows.


Don't just take our word for it...

See what our clients have to say about working with us.

How it works

STEP 1 Define your needs
We align with your customer service goals, roles and unique organisational challenges.
STEP 2 Get matched
We shortlist the top 1% of customer service candidates and match to your requirements, tools and culture.
STEP 3 Choose your delivery model
Remote, hybrid or office-based - we build around your preferred setup.
STEP 4 Scale with confidence
You stay in control with ongoing support, performance tracking and delivery optimisation.
Get started now

Key responsibilities

Responsibilities aligned to your goals and operational needs.

  • Configure and maintain ticketing system settings, workflows and automations
  • Manage user roles, permissions and access controls
  • Monitor system performance and ensure SLA compliance
  • Generate reports and dashboards to track support metrics
  • Train and support teams on effective use of the ticketing platform

Platform-ready talent,
vetted for the tools you use

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Levels of experience

Choose from three clearly defined experience levels to match your needs.

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    Junior

    (1 - 3 years experience)
     
    Manage user accounts
     
    Configure basic workflows
     
    Resolve admin queries
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    Intermediate

    (3 - 5 years experience)

    Optimise workflows

    Manage integrations

    Create advanced reports

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    Senior

    (5+ years experience)

    Define system strategy

    Oversee multiple platforms

    Align with customer experience strategy

Meet your future team members

An example of the expertise our offshore talent brings.

Frequently asked questions

What platforms do your ticketing systems admins specialise in?

Our specialists are vetted for experience across major platforms including Freshdesk, Zendesk and more - ensuring they deliver value from day one.

How long does onboarding take?

Onboarding is fast and seamless. Once we define your needs, we match you with top-tier customer support talent and can have your first hire fully operational in as little as 10 days.

Can I scale to a full team?

Absolutely. Start with one specialist or scale to a ticketing team - our flexible model adapts to your needs as you grow. We build around your goals and budget.

How do ticketing systems improve customer support efficiency?

Ticketing systems centralise every customer request in one queue, then route and prioritise it so the right person can act fast. They track status and ownership from first contact to resolution, reduce missed or duplicated issues, shorten response times, and give customers clear, consistent updates along the way.

Other customer experience and support roles you can outsource

From strategy to execution, we deliver the top 1% of customer experience and support talent, trained on the platforms you use and matched to your business with precision.

Start scaling your customer experience and support operations smarter

Partner with Sourcewiser for unmatched solutions that deliver results. Whether you're building a new team or augmenting your current capabilities, we're here to help.

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Curated hires, no seat-fillers

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AI-matched, human-approved

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Flexible models, always-on support

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Fast deployment, long-term retention

Need more than customer experience support?

We help you build high-performing offshore teams across customer support, finance, IT and more - matched to your tools, workflows and growth goals.